The Internal Revenue Service (IRS) is issuing Request for Quotations (RFQ) on behalf of the Web Applications Program Management Office (WAPMO) to acquire expertise to assist in adopting flexible Agile methodology support to accomplish information technology (IT) development projects across the agency in critical areas. The Agile support will assist in meeting objectives for increased and improved digital service capabilities for taxpayers and other stakeholders.
IRS seeks to adopt Agile development methods to support the following objectives:
a) Deliver applications that support access by taxpayers and others to their information at any time through the development of web-based interfaces and account structures. Some examples might include online look up of tax information, online bill paying, and the ability to get help with tax issues.
b) Address common customer service issues by reducing the need to use a call center, walk in office or other access methods that require a significant investment in the customer’s time.
c) Help the IRS transition its current development environment to establish and continuously improve a disciplined practice that increases delivery velocity, quality and job satisfaction, while reducing cost and risk. Although IRS’s Enterprise Life Cycle (ELC) has already changed to include an Iterative or Agile ELC path; there are still transformational activities that need to occur with the IT Product Owners and the ELC process to be able to get closer to an end to end DevOps operating model.
d) Non-incumbents and incumbent contractors need to develop technical approaches to increase time on IRS Web Solutions while decreasing time on legacy methods
